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Terms of Use

1. About us

Pan Pacific Hotels Group Limited is in the business of hospitality, and we own and/or manages hotels, resorts and serviced suites under our two brands “Pan Pacific” and “PARKROYAL”. We also operate St Gregory Spa and various dining establishments including the award-winning Si Chuan Dou Hua. For more information about us, please refer to our corporate website: https://www.parkroyalhotels.com

Welcome to the Pan Pacific Sites! Before you proceed, please note that the access and use of the Pan Pacific Sites are subject to the terms of use set out hereunder (“Terms”) on the condition that you accept the same without modification or qualification. By accessing and using the Pan Pacific sites, you are deemed to agree to these Terms, which may be changed from time to time by:

(a) Pan Pacific Group Hotels Limited and/or its subsidiaries; and/or

(b) any hotels/resorts/serviced suites owned or managed by Pan Pacific Hotels Limited and/or its subsidiaries,

(collectively “PPHG” and each a “PPHG Entity”) at their sole discretion.

Accordingly, you are advised to refer to these Terms regularly to ensure that you are in agreement and compliance with the same. Should you not agree with the Terms, please exit the Pan Pacific Sites immediately and clear your browser of all browsing history, download history and content (including cookies, cached images, files and/or any other data) which may relate to PPHG.

2. Pan Pacific Sites

For avoidance of doubt, references to the “Pan Pacific Site” hereunder are references to any webpage/websites managed, owned and/or operated by or for and on behalf of Pan Pacific Hotels Group Limited, and include without limitation:

(a) webpages/websites relating to PPHG and/or PPHG Entities (e.g. https://www.parkroyalhotels.com);

(b) webpages/websites relating to the “Pan Pacific” brand (e.g. https://www.parkroyalhotels.com/en/about/about-pp.html);

(c) webpages/websites relating to the “PARKROYAL” brand (e.g. https://www.parkroyalhotels.com/en/about/about-pr.html); and

(d) webpages/websites relating to the Pan Pacific Connections Programme; and/or

(e) all other sub-sites, content, information, applications, programmes, images/graphics, links (unless otherwise stated), sounds, videos and materials, which may be displayed in the above webpages/websites; and the functions or services provided therein,

(collectively the “Content”).

3. Included Terms

(a) In addition to the terms set out hereunder, please note that the Terms are subject to and inclusive of any other applicable terms and conditions which are published by PPHG and which are subject to change from time to time at PPHG’s sole discretion (“Included Terms”), including without limitation:

(i) any data protection policy / privacy policy;

(ii) any terms and conditions for user-generated content; and/or

(iii) any Pan Pacific Connections – Terms and Conditions,

and these Included Terms are integral sections of the Terms and are deemed to be incorporated herein by reference.

(b) Please note that acceptance of these Terms shall be deemed to be acceptance of the Included Terms and any breach of the Included Terms shall be deemed as a breach of the Terms.

(c) In the event that there is any conflict or discrepancy in the main text of these Terms as published hereunder and these Included Terms, the Included Terms shall take prevail and take precedence of the main text of these Terms as published hereunder.

4. User Qualifications

(a) As set out above, by agreeing to these Terms, you shall be deemed to be entering into an agreement with us; and accordingly, you would be representing and warranting to us at first instance that:

(i) you are at least 18 years old or considered a legal adult in the jurisdiction that you reside in and/or access or use the Pan Pacific Sites from; and

(ii) you have the ability and authority to (A) agree to the Terms, and (B) enter into any transaction on or through the Pan Pacific Sites.

(b) Pan Pacific Sites are intended only for access from the Republic of Singapore or any other country where the access to and use of the Pan Pacific Sites are not prohibited by the law of such country. We make no endorsement, warrant and/or representations that your access and use of the Pan Pacific Sites are in compliance with the laws of the countries which you reside in or are accessing/using the Pan Pacific Sites from (“User Country”). You have the responsibility of ensuring, and warrant and represent to us that you are in compliance with the laws of the User Country’s laws.

5. Licence to access and/or use

Unless otherwise stated and subject to the Terms, PPHG grants you a limited non-exclusive licence to access and make personal use of the Pan Pacific Sites, but not to download (other than page-caching) or modify it, or any portion of it, except with express written consent of PPHG. This limited non-exclusive licence does not include any resale or commercial use of any Pan Pacific Site or its contents. Any unauthorised use terminates this non-exclusive license granted by PPHG with immediate effect. Notwithstanding the grant of such limited non-exclusive licence to you, all of such intellectual property rights in the Content are retained by PPHR and/or its licensors; and you shall have no interest/right to them.

6. User Conduct

(a) You agree and undertake not to:

(i) access and/or use (directly or indirectly, and in any manner) any Pan Pacific Sites, that causes or is likely to cause the Pan Pacific Sites or access to them to be disabled, overburdened, interrupted, damaged or impaired in any way. In particular, you shall not use any software or material that contains a virus or damaging component, which may corrupt any Pan Pacific Site’s data or interfere with the operation of any Pan Pacific Site;

(ii) transmit any materials or information through any Pan Pacific Site which are or may be offensive, indecent, defamatory or which may not be lawfully disseminated under applicable laws or which you know or have reason to suspect, contains any viruses or damaging components which may detrimentally interfere with any Pan Pacific Site or the operation of any Pan Pacific Site;

(iii) use any Pan Pacific Site other than in conformance with these Terms and/or acceptable use policies of any connected computer networks and any applicable internet standards;

(iv) frame or use framing techniques to enclose any trademark (including without limitation “Pan Pacific”, “PARKROYAL”, “Pan Pacific Connections” and derivatives), logo, or other proprietary information (including without limitation images, text, page layout, or form) of PPHG, without its express written consent; and/or

(v) use any meta-tags or any other "hidden text" utilising any name or trademark associated or relating to PPHG (including without limitation “Pan Pacific”, “PARKROYAL”, “Pan Pacific Connections” and derivatives) without the express written consent of PPHG.

(b) The following activities are also expressly prohibited:

(i) any collection and use of any product information, listings, descriptions, prices or any other materials made available on any Pan Pacific Site;

(ii) any derivative use of any Pan Pacific Site or its contents;

(iii) any downloading or copying of account information; and

(iv) any use of data mining, robots, or similar data gathering and extraction tools.

(c) No part of any Pan Pacific Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose, without the express written consent of PPHG.

(d) You are responsible for all electronic communications and content sent from your computer or mobile device to PPHG, and you must use the Pan Pacific Sites for lawful purposes only.

(e) You must not upload to, distribute, or publish through any Pan Pacific Site, any content which is libellous, defamatory, obscene, threatening, harassing, pornographic, invasive of privacy or publicity rights, abusive, illegal, malicious, misleading, discriminatory, objectionable, or which may constitute or encourage a criminal offence, violate the rights of any party or give rise to liability or violate any law.

(f) If you post, upload or distribute any content through any Pan Pacific Site, you shall also ensure the content is not infringing any intellectual property right, injurious to any third party, and such content does not consist of or contain software viruses, bugs, Trojan horses, worms, bots, malware, malicious codes, political campaigning, commercial solicitation, incitement of violence, hate-speech, chain letters, mass mailings or any form of "spam".

(g) You must not upload, distribute or publish commercial content on any Pan Pacific Site nor use any Pan Pacific Site to solicit others to join or become members of any other commercial online service or other organization.

(h) Harassment, bullying, intimidation or “trolling” in any manner or form on any Pan Pacific Site, including without limitation via e-mail, commentary, posting and/or chat is strictly forbidden.

(i) Impersonation of others, including without limitation any agent/ employee/ host/ representative of PPHG, or any other member or visitor on any Pan Pacific Site is prohibited.

(j) PPHG reserves the right but shall not be obliged to edit, remove, retract or re-call any content which is uploaded, distributed or published through any Pan Pacific Site and which is not in compliance with the Terms.

(k) Certain portions of Pan Pacific Sites may allow you to forward material via email to addressees specified by you. By using such facility, you warrant and confirm that you have the consent of the recipient to send such emails.

7 Intellectual Property

(a) The intellectual property rights in the Content and Pan Pacific Sites are owned, licensed to or controlled by PPHG and/or its licensors. In particular, the name of “Pan Pacific”, “PARKROYAL” and the components of the aforesaid are registered trademarks, owned by PPHG.

(b) Any reproduction, republication or distribution of any of the Content of the Pan Pacific Sites without the express written consent of PPHG is prohibited. Without prejudice to the generality of the foregoing, no part or parts of any Pan Pacific Site or any Content may be displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of PPHG or other copyright owners. Permission will only be granted to you to download, print or use the Content for personal, non-commercial uses, provided that you do not modify the Content and that you retain all copyright and other proprietary notices contained in the Content.

(c) The Pan Pacific Sites may display, contain or make references to trademarks, service marks, trade names, logos, and patents, trade secrets, copyright, technologies, products, processes or other proprietary rights of PPHG and/or other parties. Nothing on the Pan Pacific Sites should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the name of any PPHG Entity, or any trademarks, service marks, trade names, logos, patents, trade secrets, copyright, technologies, products, processes or other proprietary rights of PPHG and/or other parties, without the prior written permission of PPHG or other applicable owner.

(d) PPHG expressly prohibits the use of the name of any PPHG Entity and any other trademark, service marks, trade names or logos owned by PPHG in any manner, without the prior written permission of PPHG.

(e) PPHG respects the intellectual property of others, and we ask our users and visitors to do the same. If you believe that your work has been copied on the Pan Pacific Sites in a way that constitutes copyright infringement, please provide written notice to PPHG with full details as prescribed in PART IXA of the Copyright Act (Cap 63, Singapore Statutes) to be submitted to PPHG’s designated representative, as follows:

Pan Pacific Hotels Group Limited

101 Thomson Road

33-00 United Square

Singapore 307591

Attention: The Company Secretary

PPHG will only process notices in the English language that comply with the Singapore Copyright Act and these Terms. Any notices that do not comply with the above will be rejected. Upon receipt of a compliant notice of infringement, PPHG may take further steps to look into the matter, depending on the nature of the alleged infringement described in the notice, and these steps may include without limitation the looking into matters described in the Singapore Copyright Act as applicable to network service providers. THE PRECEDING CHANNEL IS PROVIDED EXCLUSIVELY FOR NOTIFYING PPHR THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED ONLY. ALL OTHER INQUIRIES (SUCH AS PRODUCT OR SERVICE RELATED QUESTIONS AND REQUESTS, OR QUESTIONS ON PRIVACY) WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS.

8. Limitations

(a) The Content is intended for informational purposes only; and does not in any case constitute a legally binding offer. For more detailed information regarding the online reservation services, please check the relevant Pan Pacific Sites.

(b) While PPHG makes good faith efforts to verify that the Content is accurate, complete and current, PPHG or its contractual partners make no express or implied warranty or representation (including liability towards third parties) as to its accuracy, reliability or completeness, and expressly disclaims any liability for errors, delays or omissions in the Content or for any action taken in reliance on the Content.

(c) PPHG reserves the right to, from time to time and without giving any reason or prior notice, change, upgrade, modify, add to, cancel, suspend or discontinue the provision of or remove, whether in whole or in part, any Pan Pacific Site or Content or any information, functionalities, documents, products, services and other material (including any software and these Terms) available on the Pan Pacific Sites, and shall not be liable if any such change, upgrade, modification, addition, cancellation, suspension or removal prevents you from accessing/using this Pan Pacific Sites or associated information, functionalities, documents, products or services.

(d) The Pan Pacific Sites contains information on PPHG’s worldwide products and services, not all of which are available in every location. A reference to any PPHG’s product or service on the Pan Pacific Sites does not imply that such a product or service is or will be available in your location.

(e) THE PAN PACIFIC SITES AND THE CONTENT, MATERIALS, INFORMATION, SERVICES, AND PRODUCTS IN THE PAN PACIFIC SITES, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, PRODUCT LISTINGS, NEWS, ARTICLES AND LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW:

(I) PPHG AND/OR ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUSES OR OTHER MALICIOUS CODE, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE;

(II) ALL IMPLIED WARRANTIES ON THE PART OF PPHR AND/OR ITS AFFILIATES ARE EXPRESSLY DISCLAIMED;

(III) PPHG AND/OR ITS AFFILIATES DO NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT PAN PACIFIC SITES (INCLUDING ITS CONTENT) OR THE SERVER THAT MAKES THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR OTHER MALICIOUS, DESTRUCTIVE CORRUPTING CODE, AGENT, PROGRAM, MACROS;

(IV) PPHG AND/OR ITS AFFILIATES DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, COMPLETENESS, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

(f) YOUR USE OF THE PAN PACIFIC SITES OR RELIANCE ON ANY CONTENT IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL PPHG, ITS CONTRACTUAL PARTNERS, AND/OR ANY OF THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES OR PARENTS BE LIABLE FOR ANY ECONOMIC LOSS, LOSS OF PROFITS, GOODWILL, ANTICIPATED SAVINGS, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF PPHG AND/OR ITS AFFILIATES HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY OF LAW, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, CONTENT AND MATERIALS AVAILABLE FROM PAN PACIFIC SITES.

IN PARTICULAR AND WITHOUT PREJUDICE TO THE ABOVE, YOU EXPRESSLY AGREE THAT PPHG, ITS CONTRACTUAL PARTNERS, AND/OR OF THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SUBSIDIARIES OR PARENTS SHALL ALSO NOT BE LIABLE FOR ANY CLAIM, DAMAGE OR LOSS OF ANY KIND OF ANY NATURE WHATSOEVER CAUSED AS A RESULT (DIRECT OR INDIRECT) OF OR OTHERWISE IN CONNECTION WITH THE USE OF THE PAN PACIFIC SITES, INCLUDING BUT NOT LIMITED TO ANY CLAIM, DAMAGE OR LOSS SUFFERED AS A RESULT OF OR IN CONNECTION WITH ANY RELIANCE ON ANY CONTENT CONTAINED IN OR AVAILABLE FROM THE PAN PACIFIC SITES.

9. Password-Restrictions

(a) Access to and use of password protected and/or secure areas of the Pan Pacific Sites are restricted to authorised users only. You may not obtain or attempt to obtain unauthorized access to such parts of the Pan Pacific Sites, or to any other protected information, through any means not intentionally made available by us for your specific use.

(b) Where you have been issued with a password, personal or log-on identification number and other code and access procedures (collectively “Security Code”) by PPHG, for use in connection with access to the Pan Pacific Site, you agree to keep the Security Code issued to you confidential. You are to notify Pan Pacific Hotels Group immediately if you have knowledge that or have reason for suspecting that the confidentiality of the Security Code has been compromised or if there has been any unauthorized use of the Security Code.

(c) You agree and acknowledge that any use of or access to the Pan Pacific Sites and any information or data referable to your Security Code shall be deemed to be (i) use or access of the Pan Pacific Sites by you; or (ii) information or data transmitted or validly issued by you, or both and you agree to be bound by any access or use (whether such access or use are authorised by you or not) referable to your Security Code, and you agree that PPHG shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you.

(d) PPHG will not be liable for any damage or loss arising from the disclosure or loss or misuse of Security Code. You shall identify and hold harmless PPHG from any and all claims, costs, damages, expenses (including legal expenses on an indemnity basis), fines, liabilities, proceedings arising due to any such disclosure, loss or misuse of Security Code. This Clause shall survive the termination of any access/use of the Pan Pacific Sites and/or Content.

10. Links

(a) The Pan Pacific Sites may contain links to other web sites or content on the Internet, which are owned or operated by third parties. Links to such web sites or content are provided for your convenience. PPHG reserves the right to disable any links or frames in the Pan Pacific Sites at any time, and disclaims any responsibility for the content available on any other website reachable by links to or from the Pan Pacific Sites.

(b) Such linked web sites or content are not under the control of PPHG; and PPHG is not responsible for the information, products, services or other material obtained on such other web sites and will not be liable for any damages arising from the access to or use of such a web site. The inclusion of these links does not imply an endorsement of the linked sites, the content therein including any linked addresses. You agree that your access to or use of such linked web sites or content is entirely at your own risk.

(c) The insertion of a hyperlink to any Pan Pacific Site, on any other website or webpage or “mirror” of the content on any other server is prohibited without express, prior written consent of PPHG.

11. Data Security

(a) Please take into consideration that the World Wide Web is a publicly accessible system. PPHG does not warrant the security of any information transmitted by you or to you through the Pan Pacific Sites. Each time personal information is made available online this is done at your own risk, and you accept the risk that any information transmitted or received through this Pan Pacific Sites might be lost under way or may be accessible to unauthorised third persons. Transactions over the Internet may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet.

(b) The Pan Pacific Sites are not configured to collect any identifiable personal information from the visitor while browsing on it. It collects information for general statistical purposes only. Unless you voluntarily provide PPHG with your personal data (for example your first and last name, title, mailing address, e-mail address, telephone and fax number, language, employer, business title, divers preferences regarding accommodation and travel habits or other personal identifying information) it will not be available to PPHG.

(c) When you browse the Internet, an Internet Protocal (IP) address is automatically assigned to your computer. When users access Pan Pacific Sites, PPHG’s servers automatically log the user’s current IP address. IP addresses are used to diagnose problems. You are agree that we are entitled to keep records of your IP addresses.

(d) The Pan Pacific Sites uses “cookies” for a variety of purposes, including to facilitate your visit on Pan Pacific’s Sites, analytics and marketing. Please use the options in your web-browser should you not wish to receive a cookie. In addition to the above, you are also able to delete and/or manage any cookies installed in the cookie folder of your browser. Unless you disable the relevant functions in your browser, you are deemed to accept the use of such cookies. Notwithstanding the above, do note that the disabling of cookies from Pan Pacific Sites may cause the Pan Pacific Sites to not function in the manner that they were designed and you may not be able to access/use/transact on the Pan Pacific Sites; and in such an event, PPHG disclaims all responsibility from the same. This Clause shall survive the termination of any access/use of the Pan Pacific Sites and/or Content.

12. User Content

(a) Users of the Pan Pacific Sites may be permitted to post reviews, comments and other content, send communications, and submit suggestions, ideas, comments, questions, or other information, but PPHG reserves the right (but not the obligation) to remove or edit any such content.

(b) PPHG does not and cannot review all communication and materials posted or created by users accessing the Pan Pacific Sites and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated contents on the Pan Pacific Sites, PPHG is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any such contents or activities on the Pan Pacific Sites.

(c) Any material, information or other communication (“Communication”) you transmit, upload or post to Pan Pacific Sites will be considered non-confidential and non-proprietary. PPHG will have no obligations with respect thereto. PPHG and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communication and all data, images, sounds, text, and other things embodied in such Communication for any and all commercial or non-commercial purposes.

(d) You are solely responsible for all contents of your Communications through the Pan Pacific Sites. If you do post content or submit material, you represent and warrant that:

(i) you own or otherwise control all of the rights to the content or material that you post;

(ii) the content and material are accurate;

(iii) use of the content and material that you have supplied does not breach any applicable laws or third-party intellectual property rights, and will not cause injury to any person or entity (including that the content or material is not defamatory);

(iv) grant PPHG a worldwide, perpetual, irrevocable, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content and material throughout the world in any media (whether now known or in the future invented); and the right to use the name that you submit in connection with such content. In this regard, you agree to:

- waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content; and

- perform all further acts necessary to perfect any of the above rights granted by you to PPHG, including the execution of deeds and documents, at the request of PPHG.

13. Force Majeure

PPHG shall not be liable for any non-performance, error, interruption or delay in the performance of its obligations or in any Pan Pacific Site’s operation, or for any inaccuracy, unreliability or unsuitability of the Content if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond its reasonable control (which includes without limitation acts of God, natural disasters, acts of any government or authority, power failures, and the acts or a party for whom PPHG is not responsible for).

14. Indemnity

You agree to indemnify, defend, and hold harmless PPHG Entities and their respective officers, directors, employees, agents, licensors and suppliers from and against all claims, costs, damages, demands, expenses (including legal expenses on an indemnity basis), fees (including attorneys' fees), fines, losses, proceedings, arising (directly or indirectly) from:

(a) any violation of these Terms by you:

(b) any breach of your representations or warranties;

(c) any activity related to your conduct (including negligent or wrongful conduct); and/or

(d) any content or materials provided by you.

This Clause shall survive the termination of any access/use of the Pan Pacific Sites and/or Content.

15. Termination

(a) Notwithstanding anything in the Pan Pacific Sites and the Terms, PPHG may, at its sole discretion and at any time:

(i) deny or restrict access to the Pan Pacific Sites to any particular person;

(ii) block access from a particular Internet address to the Pan Pacific Sites ; and/or

(iii) remove or reclaim any registration by any particular person to access and/or use password protected and/or secure areas of the Pan Pacific,

without ascribing any reason and without giving any notice.

(b) In particular and without prejudice to the above, you agree that PPHG may, at its sole discretion, deny you access to the Pan Pacific Sites for any reason which PPHG deems fit (at its sole discretion), including without limitation:

- if PPHG believes that you have violated or acted inconsistently with any of the Terms; or

- if in PPHG’s unfettered sole opinion or the opinion of any regulatory authority, it is not suitable to continue providing the services relating to the Pan Pacific Sites.

Such termination of access/use shall be without notice and PPHG shall not be obligated to ascribe any reason to you.

16. Imposter Sites

(a) There may be persons unknown have represented themselves to be officers or employees of PPHG, and there may be websites purporting to be the official websites of PPHG. The public is advised to take notice that these persons, representations and websites are unauthorised and bear no association with PPHG.

(b) The public is advised to be vigilant and exercise all necessary caution and circumspection when approached by anyone purporting to be an officer, employee or representative of PPHG. If you have been approached by such individuals, please seek verification and independent consultation before proceeding further.

(c) In addition to the above, the public is also advised to verify the authenticity of websites purported to be official websites of PPHG prior to accessing and using them.

(d) PPHG disclaims any and all responsibility for any form of loss or damages occasioned directly or indirectly by any form of reliance on the fraudulent representations.

17. Typographical Errors or Pricing Errors

(a) Please note that PPHG shall not be responsible for any information relating to PPHG, its product or services which is made available on websites or materials belonging to third parties.

(b) In the event PPHG’s product or service is listed at an incorrect price due to typographical error, system error or error in pricing information, PPHG shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. PPHG shall have the right to refuse or cancel any such order whether or not the order has been confirmed and/or your credit card has been charged. If your credit card was charged for the purchase and your order is cancelled, PPHG shall issue a credit to your credit card account for the amount paid by you.

(c) Should there be any inconsistency or conflict in pricing on the Pan Pacific Sites or a possible error in pricing (which may arise for any reason whatsoever and could be reasonably inferred), please contact us for clarification.

18. Currency Conversion

(a) The Pan Pacific Sites use a currency converter, which is provided by XE.com (Source: XE). Accordingly, please note that the use of this currency converter is subject to any terms and conditions which XE.com may impose or amend from time to time (including the End User Terms of Use), and you are required to comply with these terms and conditions. You are advised to check XE.com (Source: XE) (including XE Terms of Use) before any use of the currency converter on our Website to ensure compliance with any terms and conditions published there.

(b) The currency converter is a linked content, and PPHG does not warrant, represent or guarantee the accuracy of any conversion made using the currency converter. PPHG shall not be held liable for any use of the currency converter, or any content generated or related to the currency converter or XE.com. The inclusion of this currency converter on the Pan Pacific Sites does not imply an endorsement of the XE.com or its products. You agree that your access to or use of the currency converter is entirely at your own risk.

(c) The currency converter is included in Pan Pacific Sites only for your convenience, reference and personal non-commercial use. Any conversion made using this currency converter is an estimate only, and does not serve as a confirmation of the final amount to be paid for any transaction entered into between us. Please note that room rates of any hotel owned and/or managed by PPHG are quoted in the local currency of that hotel and subject to such terms and conditions of booking, and any conversion made to any other currency should be used as a guideline only. The final bill payable is dependent inter alia on the exchange rate on the day of payment which is quoted by applicable banks or payment systems involved in the payment process, or any other exchange rates used by that relevant hotel (at its sole discretion) on the day of payment.

19. Governing Law and Jurisdiction

(a) You agree that:

(i) all matters relating to and/or any disputes arising out of your access to or use of the Pan Pacific Sites and/or Content shall be governed by and interpreted and construed and enforced exclusively in accordance with the laws of the Republic of Singapore, without regard to the conflicts of law principles thereof and the 1980 Vienna Convention; and

(ii) you shall submit to the non-exclusive jurisdiction of the Singapore Courts.

(b) The U.N. Convention on Contracts for the International Sale of Goods shall also not apply to the access to and/or use of the Pan Pacific Sites and/or Content (including without limitation any transactions made through the Pan Pacific Sites).

Last Modified: May 2018